Let’s learn about BNK Busan Bank’s customer center phone number, business hours, and branches. These days, many people use mobile banking, but they use the customer center for important tasks or when an accident suddenly occurs. When you try to use it, you experience inconvenience due to long waiting times or confusion. Please check in advance and use it conveniently.부산은행 고객센터
Thumbnail Busan Bank Customer Center Information
Thumbnail Busan Bank Customer Center Information
index
1. BNK Customer Center Overview
2. ARS usage guide
3. Guide to using automated devices
4. Internet banking fee information
BNK Customer Center Overview
Main number: 1588-6200 / 1544-6200
When using from overseas: +82-2-1588-6200
Accident report
– Counselor connection: main number + 640
– Report loss of account and various cards (ARS): Main number + 641
– BC Card and Check Card (Counselor): Main number + 642
– Report loss of cashier’s check (ARS): Main number + 643
– Security card and OTP (counselor): Main number + 644
– Report voice phishing (counselor): Main number + 645
Senior Counseling Center: 1800-1100
Service exclusively for the visually impaired: 051-669-2580
Voice recognition service: 1588-2800
ARS usage guide
Telebanking service is a service that allows customers to use their phones to handle banking transactions such as account transfers, various inquiries, consultations, accident reports, automatic transfer requests, and opening and canceling new accounts without having to go to the bank in person.
1. Basic service information
Simple inquiry tasks such as checking account balance or deposit/withdrawal details without withdrawing funds can be used without a separate application.
Telebanking service application: The depositor must visit the nearest branch and apply in person. Be sure to bring your ID.
Hours of use
– Busan Bank transfer: 24 hours
– Transfer to another bank: 00:05 ~ 23:55
– Remittance through a counselor for the visually impaired: Weekdays 09:00~18:00
2. Main service code
immediate service
Service Content Service Code Time
Busan Bank transfer 1 24 hours
Transfer to another bank 2 002:05~23:55
Balance inquiry 3 24 hours
Bankbook transaction details 4
Fax service 5
BC Card and other services 6
Product sales consultation 8 Weekdays 09:00 ~ 17:30
Refer to 9 simple language services for seniors, remittance and inquiry services
Voice phishing and accident reporting * (asterisk) 24 hours
check
Job Description Service Content Code Time
Deposit inquiry Deposit inquiry without bankbook 6111 24 hours
Bankbook withdrawal inquiry 6112
Bankbook deposit/withdrawal inquiry 6113
Deposit/Withdrawal History Inquiry 6114
Balance inquiry (deposit.trust) 6115
Accumulated and deferred cancellation expected amount inquiry 6116 Some products such as 24-hour pension trust
No public holidays
Accumulated payment account and balance inquiry 6117
Fund valuation and rate of return inquiry 6118 24 hours
Loan inquiry Loan balance inquiry 6151 24 hours
Loan principal and interest repayment inquiry 6152 Not available 24 hours a day on Saturdays, Sundays and public holidays
Loan transaction history inquiry 6153 24 hours
Deposit collateral loan amount inquiry 6154
Other inquiries Cashier’s check inquiry 6191 24 hours
Exchange rate inquiry 6192
remittance
Job Description Service Content Code Time
Instant remittance transfer to Busan Bank account 6211 24 hours
Transfer money to another bank account 6212 00:05 ~ 23:55
Loan principal and interest remittance 6213 24 hours a day, not available on Saturdays, Sundays, and public holidays
CMS remittance (between Busan banks) 6215 24 hours
Congratulations and condolences remittance (between Busan banks) 6216
Salary remittance (between Busan banks) 6217
Reserved remittance and other inquiries Reserved remittance to Busan Bank account 6231 24 hours a day, not available on Saturdays, Sundays, and public holidays
Transfer to another bank account 6232 00:05 ~ 23:55Not available on Saturdays, Sundays, and public holidays
Deposit transfer cancellation 6233 24 hours a day, not available on Saturdays, Sundays, and public holidays
Reserved remittance registration inquiry 6231 24 hours 24 hours
Telephone remittance result confirmation views 6235
Telephone transfer limit inquiry 6236
Delayed transfer registration inquiry and cancellation Delayed transfer registration cancellation 6221
Delayed transfer cancellation 6222
Apartment management fee inquiry and payment Apartment management fee inquiry 6251 24 hours
Apartment maintenance fee payment 6252
Apartment management fee automatic transfer application and change 6253 24 hours a day, not available on Saturdays, Sundays, and public holidays
Cancellation of automatic transfer of apartment management fee 6254
Mobile phone simple service
Service Details Code Time
Transfer money to Busan Bank account 71 24 hours
Transfer money to another bank account 72 00:05 ~ 23:55
Balance inquiry 73 24 hours
Bankbook deposit/withdrawal inquiry 74
Check deposit/withdrawal details 75
BC Card short-term card loan (cash advance) 76
BC Card payment amount inquiry 77
Mobile phone simple service guide 78
Mobile phone simple service application 791
Mobile phone simple service inquiry and change 792
Easy cell phone service cancellation 793
Simple language service for the elderly
Service Details Code Time
To send money to Busan Bank, call 91 24 hours
To send money to another bank: 92 00:05 ~ 23:55
To check the money remaining in your account, call 93 24 hours
To check the incoming and outgoing details of your bank account, click 94.
Guide to using automated devices
Hours of use
Classification Hours of Use
Cash deposit 00:30 ~ 24:00
Cash withdrawal, account transfer, balance inquiry Busan Bank related transactions 00:30 ~ 24:00 (Monday 04:00 ~ 24:00)
Transactions related to other banks 03:00 ~ 23:55 (Monday 04:00 ~ 23:55)
Short-term card loan (cash service) Busan Bank BC Card 00:30 ~ 24:00 (Monday 04:00 ~ 24:00)
Other banks BC Card 08:00 ~ 23:55 Subject to change depending on the circumstances of the relevant institution
Samsung Card, Hyundai Card, Lotte Card 08:00 ~ 23:55
Withdrawal of deposited checks: Withdrawal of deposited checks is possible immediately upon deposit at Busan Bank.
Checks from other banks are exchanged on the next business day after the settlement time.
(Usually after 14:20 on the next business day)
Usage level
Category: Once per day Maximum number of times per day
Cash (check) withdrawal Weekdays and Saturdays 1 million won 6 million won 10 times
Sundays and public holidays 1 million won 3 million won 3 times
If there is a transfer history for 1 year, 1 million won or 30 million won 10 times
If there is no transfer history for 1 year, 700,000 won 700,000 won once
Short-term card loan (cash advance) 700,000 won, highest by grade
No limit of 2 million won
Available work
Category One time limit Daily limit Number of times Remarks
Cash transfer 1.5 million won to Busan Bank
(150 sheets) Unlimited Unlimited 24/7
In the case of bank accounts, savings, installments, and trust accounts are only available on weekdays.
Balance – Deposit possible via card or bank account
cash without bankbook
Unlimited deposit of 10 fixed-rate cashier’s checks of 6 million won Available hours: Weekdays 07:00 to banking hours\
Withdrawal time
– Bank check: immediate withdrawal possible upon deposit
– Other bank checks: After settlement time on the next business day
(usually after 14:50)
※ However, within 3 million won on Sundays and public holidays
Withdrawal: 30 cards, 6 million won
Cash deposit 1.5 million won
(150 sheets) Unlimited Unlimited 24/7
Cash withdrawal 1 million won 6 million won 10 times
(3 times on public holidays) Withdrawal of up to 700,000 won per time is possible when using other bank devices.
Saturday cash withdrawal possible 10 times
※ However, within 3 million won on Sundays and public holidays
Account transfer 6 million won 30 million won 10 times If there is no transfer history for 1 year
Within 700,000 won once a day
Cash advance (BC card) 700,000 won 2 million won Unlimited cash advance limit varies depending on individual limit
Internet banking fee information
Category Fee Remarks
Free transfer to Busan Bank
Transfer to another bank, free personal banking
500 won per corporate banking case
CMS account transfer is subject to a separate agreement.
Free automatic transfer to Busan Bank
300 won per automatic transfer to another bank
Foreign currency exchange rate preference USD, JPY: 50% discount
Other currencies: 30% discount
Preferential exchange rate for domestic foreign currency remittance (30% discount)
Preferential exchange rate for overseas foreign currency remittance (30% discount)
5,000 won discount per telegraph fee
Above, we learned in detail about BNK Busan Bank’s customer center phone number and operating hours, how to use automated machines, and internet banking fees. Actually, these are things I don’t usually pay attention to, but they are things worth checking out at least once. It would be better if you take note of the necessary information for smart banking and then use it.