코스트코 반품If you purchase a product from Costco and it is defective, defective, or you are not satisfied with it, you can return it (refund, cancellation of purchase) according to the regulations.
If you are not satisfied with your purchase from Costco, you can always get a refund.
That is, there is no deadline for refunds.
However, in the case of TVs, computers, tablet PCs, cameras, projectors, smartphones, smart watches, and wireless earphones, returns (refunds) are only possible within 90 days after delivery.
The unfortunate thing is that exchanges are not possible and only refunds are possible unconditionally.
The method for requesting a refund or return at Costco differs depending on whether you purchased online or offline.
If you purchased something in-store, you can return and refund it only in-store.
– Within 30 minutes of placing an order on the site, if you cancel your order from the order details on My Page, it will be canceled immediately.
If 30 minutes have elapsed after ordering, contact the customer center (1899-9900) and it will be processed quickly.
– When canceling a partial order of a product?
[Within 30 minutes after ordering]
① My Page -> Click order number in order history
② Click ‘Edit Order’ on the order details page
③ Click ‘Delete’ of the product you want to cancel the order or modify the quantity
④ Click the ‘Save’ button
[After 30 minutes of ordering]
It can be solved by contacting the customer center (1899-9900).
– Some products cannot be returned online.
– If you purchased an item online, you can submit a return (refund) request to the customer center, and a designated courier will visit and collect the item within 2-3 days of receipt.
Refunds will be processed after completing product collection at the Costco online store.
– In principle, Costco will cover the return shipping cost.
However, if the return is due to the buyer’s simple change of mind, the buyer is responsible for the cost.
You can request to return items purchased online in store.
You can bring the product you want to return along with the product order number to the nearest Costco store member desk.
Fees charged when returning products that cannot be delivered by general courier, such as large furniture, from mountainous and island areas (including Jeju Island);
This is a fee charged when using a ladder truck.
Refunds will take 2 to 3 business days after the item has been returned.
However, partial cancellation after payment by debit card may take from 5 to 10 days depending on the card company. The exact period can be known precisely by contacting each credit card company.
If you cancel your order within 30 minutes of placing an order for products purchased from the Costco Online Mall, you will be refunded the same day.
Exchange is not possible. Costco only offers refunds (returns and cancellations). If you want to exchange, you have no choice but to order a new one.
One of Costco’s strengths is that you can return items at a location other than where you purchased them.
For example, it does not matter if you purchase at Costco Gwangmyeong and return it at Costco Daegu.
You don’t even need a purchase receipt, just prepare your Costco membership card and payment card at the time of purchase.
If you would like to inquire about a refund, you can contact Costco’s official customer center at 1899-9900.
Business hours are 9:00 am to 9:00 pm weekdays including weekends. However, it is closed on January 1st, Lunar New Year’s Day, and Chuseok.
TEL. 02.1234.5678 / Pangyoyeok-ro, Bundang-gu, Seongnam-si, Gyeonggi-do
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