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Hi-Pass: Unpaid Fees Inquiry
Have you ever received a notification from Hi-Pass, asking you to pay an unpaid fee? If you’ve ever used the service, you might have experienced such a situation. In this article, we’ll help you understand why this happens and how you can resolve it.
Understanding Hi-Pass
Hi-Pass is a payment service that allows you to pay for expressway tolls without having to stop and pay cash. It’s a convenient service that saves time and reduces traffic congestion on expressways. However, to use Hi-Pass, you need to set up an account and provide payment information. When you use the service, the toll fee is automatically deducted from your account.
Why unpaid fees happen
Unpaid fees occur when the toll fee cannot be deducted from your Hi-Pass account due to insufficient balance or invalid payment information. This can happen for various reasons such as forgotten or expired credit cards, or failed bank transfers. When this happens, you’ll receive a notification from Hi-Pass asking you to pay the outstanding fee within a certain period.
How to resolve unpaid fees
To resolve unpaid fees, you need to pay the outstanding amount as soon as possible. Hi-Pass provides several payment methods such as credit card payment, bank transfer, and convenience store payment. You can choose the method that’s most convenient for you. If you continue to ignore the payment request, your Hi-Pass account may be suspended, and you won’t be able to use the service until you settle the outstanding fees.
Preventing unpaid fees
To prevent unpaid fees, it’s important to keep your Hi-Pass account details up-to-date. Make sure that your payment information is valid and that your account has sufficient balance. You can also set up automatic top-up, so that when your account balance falls below a certain level, it will automatically be topped up with your registered payment method.
In conclusion, using Hi-Pass can be a convenient way to pay for expressway tolls, but it’s crucial to keep your account details up-to-date to avoid unpaid fees. If you do receive an unpaid fee notification, make sure to pay the outstanding amount as soon as possible to prevent any disruption to your Hi-Pass service.
FAQs
1. Will I be charged a late fee if I don’t pay my unpaid fees on time?
Yes, Hi-Pass may charge a late fee if you don’t pay your outstanding amount within the designated period.
2. What if I don’t agree with the unpaid fee amount?
If you believe there’s an error with the unpaid fee amount, you can contact Hi-Pass customer service to seek assistance.
3. Can I still use Hi-Pass if I have unpaid fees?
If you have outstanding fees, you won’t be able to use Hi-Pass until you settle the outstanding amount.
4. How do I check my Hi-Pass account balance?
You can check your Hi-Pass account balance through the Hi-Pass website or mobile app.
5. Does automatic top-up cost extra?
No, automatic top-up is a free service provided by Hi-Pass.
6. Can I cancel my Hi-Pass account?
Yes, you can cancel your Hi-Pass account at any time by contacting Hi-Pass customer service.
