Have you purchased a Dyson product and encountered a problem while using it? We will inform you of the locations of Dyson AS centers and nationwide service centers as of 2024.
How long can you receive free repairs when a Dyson product breaks down?
You can have your product inspected and repaired for free for up to 2 years. Also, if it is determined that repairs are difficult within 3 days of purchasing the product, there is a service that will lend you a new product.
Dyson AS centers are classified into premium, professional, and general service centers. In particular, premium service centers provide advanced cleaning services for free, so please be sure to refer to the information below.
Table of Contents
Types of Dyson AS centers
Preparations before visiting
How to find the product serial number
Locations of service centers nationwide
Product repair methods
Conclusion
Types of Dyson AS centers
Type Location Differences
Premium service center Seoul Songpa-gu Vacuum cleaner water cleaning service
Specialized service center Seoul, Incheon, Gwangju, Daegu, Busan Daejeon, Jeju Vacuum cleaner dust cleaning service
General service center 45 locations nationwide Product inspection and repair
Premium service centers are located in one place in Songpa-gu, Seoul and provide water cleaning services for the inside and outside of the vacuum cleaner when repairing it. Similarly, specialized service centers also use air guns to clean dust when repairing vacuum cleaners.
In particular, water cleaning services cost about 100,000 won, so it is advantageous for those whose vacuum cleaners are broken to visit a premium or specialized service center.
Except for vacuum cleaners, there is no technical difference in where all products are repaired. In other words, general service centers do not have special cleaning services, but there is no problem in inspecting and repairing the product.
Preparation before visiting
It is not a good idea to visit the AS center without any preparation just because the product is broken. Please follow the preparations below to quickly repair the product.
Check the product name and model name
Know the exact symptoms of the failure
Note the product serial number
If you know these three pieces of information in advance, you can receive smooth consultation and quick repairs at the service center. For example, the product serial number is important for identifying the product and checking the warranty.
How to find the product serial number
The serial number is often attached to the product in the form of a sticker, and sometimes it is included in the product box. You can find the product serial number using the following methods.
Vacuum cleaner: Behind the dust bin, bottom of the battery, behind the filter, bottom of the handle
Dryer and iron: Where the dryer cord is plugged in
Air purifier: Bottom of the device stand
Fan and heater: Bottom of the device stand
Since the product serial number is difficult to remember, please take a picture or write it down in advance. When you visit the service center later, you can tell the person in charge along with the product name.
Learn about the effectiveness of air purifiers
Location of nationwide service centers
Premium Service Center
Branch name Location
Jamsil, Seoul Songpa-gu Olympic-ro 240 Lotte Hi-Mart Megastore 1st floor
Phone inquiries: 080-300-4253
Operating hours: Monday to Saturday, 10:00 a.m. to 7:00 p.m., closed on Sundays and public holidays. Professional Service Center
Branch Name Location
1. Gangbuk Seoul Seongbuk-gu Hwarang-ro 299 Seokgye Station Hanil Novelia City 204
2. Incheon Incheon Yeonsu-gu Harmony-ro 138beongil 11 Songdo Castle Central Park 313
3. Gwangju Gwangju Seo-gu Sangmu Minju-ro 12 201
4. Daegu Daegu Dong-gu Songra-ro 78-1 Seongluka Building 2nd floor
5. Busan Busan Yeonje-gu Geojecheon-ro 205 The Star Building 2nd floor
6. Daejeon Daejeon Yuseong-gu Daehak-ro 39-10 Enter Palace 1st 202
7. Jeju Jeju Jeju-si Gunam-ro 7-gil 33-2
Telephone inquiries: 1544-2283
Operating hours: Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM. Closed every Sunday. The Dyson expert service center’s phone number is 1544-2283. This is the representative phone number for the Dyson service center, and consultations are received from all regions, and there is no distinction by region. General Service Center
Branch Name Location
1. Yangjae Seoul Seocho-gu Nonhyeon-ro 19-gil 15 Yangjae Building 3rd floor
2. Gangseo Seoul Gangseo-gu Hwagok-ro 296 Gangseo I-Park 3rd floor
3. Nowon Seoul Nowon-gu Dongil-ro 232-gil 16 Yeonho Building 1st floor
4. Sinsa Seoul Gangnam-gu Gangnam-daero 156-gil 20 (Sinsa-dong) 3rd floor
5. Yeongdeungpo Seoul Dongjak-gu Sindaebang 1-ga-gil 38 (Sindaebang-dong, Dongjak Sangtteville Apartment) 105-dong 3rd floor 304
6. Yongsan Seoul Mapo-gu Singongdeok-dong 5-18, 201
7. Eunpyeong Seoul Eunpyeong-gu Galhyeon-dong 465-12 Donggwang Galhyeon Berville Shopping Center 2nd floor 222
8. Gocheok Seoul Guro-gu Gyeongin-ro 43-gil 49 B-dong 1st floor
9. Gunpo Gyeonggi Anyang-si Dongan-gu Hogye-dong 804-9 Yuhwan Plaza A-dong 218
10. Gimpo Gyeonggi Gimpo-si Sau-dong 880 Sigma Plaza 6th floor 602-1
11. Namyangju Gyeonggi Namyangju-si Hopyeong-ro 46beongil 8 910
12. Dongtan Gyeonggi Hwaseong-si Dongtan Giheung-ro 353beongil 99-7 (Osan-dong) Dongtan Angang Private Edu 205
13. Western Gyeonggi Goyang-si Ilsandong-gu Jangbaek-ro 56 Crystal Building 302
14. Suwon Gyeonggi-do Suwon-si Gwonseon-gu Geumgok-ro 201 (Geumgok-dong) Royal Palace 115 (1st floor)
15. Siheung Gyeonggi-do Siheung-si Solgogae-gil 36-20, 201
16. Ansan Gyeonggi-do Ansan-si Danwon-gu Gojan-dong 527-8 603
17. Anyang Gyeonggi-do Anyang-si Dongan-gu Gwanyang-dong 1746-3 Daemyung Global Biz Square 703
18. Yeongtong Gyeonggi Suwon-si Yeongtong-ro 237 (Sindong) Ace Eyend Tower 7th floor 701
19. Pyeongtaek Gyeonggi Pyeongtaek-si Yongi-dong 597-5 Gelzone Building 3rd floor
20. Yongin Gyeonggi Yongin-si Suji-gu Munin-ro 54beon-gil 2 Suji Howie 513
21. Uijeongbu Gyeonggi-do Uijeongbu-si Biu-ro 110 Hwain Building 2nd floor 206 (Nokyang-dong 328)
22. Ilsan Gyeonggi Goyang-si Ilsanseo-gu Jungang-ro 1443 (Juyeop-dong) Garam Shopping Center 211
23. Paju Gyeonggi Paju-si Geumbit-ro 15 Miracle Plaza 305
24. Gwanggyo Gyeonggi Suwon-si Yeongtong-gu 277 Gwanggyo Lake Park Road, 25th floor, commercial building, basement level 1
25. Bundang Gyeonggi Seongnam-si Bundang-gu Gumiro 9beongil 3-4 7th floor
26. Wirye Gyeonggi-do Seongnam-si Sujeong-gu Changgok-dong 559-8 Wiryeseonghui Plaza Main Building 1st Building 3rd floor 307
27. Gyeongin Incheon Namdong-gu Mansu-ro 107 (Mansu-dong) 1st floor
28. Bucheon Incheon Bupyeong-gu Buheung-ro 329 Royal Plaza 6th floor 608
29. Wonju Gangwon Wonju-si Bangok-dong 1924-5 Bongwoo Building 402
30. Chuncheon Gangwon Chuncheon-si Toegye-dong 392-63 3rd floor
31. Gimhae Gyeongnam Gimhae-si Bunseong-ro 499beongil 10 3rd floor
32. Jinju Gyeongnam Jinju-si Jinyangho-ro 221, Jinju Pyeonggeo Sky Palace Sanggadong 212
33. Changwon Gyeongnam Changwon-si Masanhoewon-gu Naeseo-eup Wongyejeungsan-gil 38, 1st floor
34. Pohang Gyeongbuk Pohang-si Buk-gu Yangdeok-ro 44beongil 40, 1st floor 101
35. Bukdaegu Daegu Dalseo-gu Igok-dong 1220-15 Misotaun 3rd floor 301-A
36. Busan Busan Haeundae-gu Udong Centum 3-ro 20 312
37. Jungbusan Busan Saha-gu Nakdong-daero 180 Gyeongseong Smart 1st 2nd floor
38. Haeundae Busan Haeundae-gu Jwadong Circulation Road 11 New Daewon Building 7th floor
39. Mokpo Jeollanam-do Mokpo-si Baeknyeon-daero 279beongil 11 1st floor
40. Suncheon Jeollanam-do Suncheon-si Seomyeon Jukpyeong-gil 4 Expo Furniture Department Store 105
41. Jeonju Jeonbuk Jeonju-si Wansan-gu Hyoja-dong 2-ga 1212-5 YKG 401
42. Ulsan Ulsan Jung-gu Bangujeong 2-gil 22, Gaon Building 1st floor
43. Cheonan Chungcheongnam-do Cheonan-si Seobuk-gu Dujeong-dong 792-beonji Boryeong Building 504
44. Cheongju Chungcheongbuk-do Cheongju-si Heungdeok-gu Daeshin-ro 73beon-gil 61 Hyeongje Building 5th floor 506
45. Sejong Sejong Gounseo-gil 16 Ace Plaza II 502
Telephone inquiries: 1544-2283
Operating hours: Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM. Closed every Sunday. See the nationwide service center map
Note
Please note that among the general service centers, Gocheok Branch is the only one with different operating hours, and the following four locations have different contact information for consultation.
Gocheok Branch: 070-4204-0225, operating hours are Monday to Saturday, 10:00 AM to 7:00 PM.
Gwanggyo Branch: 031-212-4253
Bundang Branch: 070-4943-1613
Haeundae Branch: 070-4400-6820
For all other general service centers, call 1544-2283 for consultation at each branch.
Product Repair Methods
If your Dyson product breaks down, you can repair it in three ways. If you have difficulty visiting the service center, you can use the engineer visit repair and courier delivery repair service.
Engineer Visit Repair: Contact Dyson Customer Center at 1588-4253 to schedule a repair, and an engineer will visit your home to repair the product.
Parcel Delivery Repair: Contact Dyson Customer Center at 1588-4253 to request a box for product collection, put the product in it, and send it to your home.
Service Center Repair: You can visit the nearest service center described above to repair the product.
It’s not broken, but I have a question!
Dyson operates phone, email, and KakaoTalk consultations for product-related consultations. You can resolve your questions about the product through the following customer centers.
Product Consultation Customer Center: 1588-2453 or 080-300-4253 (collect call)
Email Customer Center: help@kr.dyson.com
KakaoTalk Customer Center: Dyson Korea Official Channel / Dyson KakaoTalk ID: dysonkr
Conclusion
Dyson AS centers are located in 53 locations nationwide, from premium service centers to general service centers. If your Dyson product breaks down, you will need to visit a service center for repairs. Be sure to write down the product name and serial number when you visit so that you can receive repairs more quickly.