When you think of a water purifier, which brand of product comes to mind first? In my case, I am currently using ‘Woongjin Coway’ products. Clearly, there are many people around me who use Woongjin Coway water purifiers. In addition to this, various other items such as air purifiers, dehumidifiers, and bidets are sold here. At this time, while using Woongjin Coway products, there are times when a problem arises for some big or small reason and you have to entrust the A/S service separately. In fact, you may not know if you have used this customer service center often, but if it is your first time using it, you may not know the customer service center phone number or how to apply for A/S. Today, we will find out information about Woongjin Coway Customer Center for these people.
This can be checked on the Coway Mall homepage (direct link). When you enter here, you will first see information about the various products made here. Rather than anything else, click on the menu called ‘Customer Support’ at the top.
After that, you can see the customer center-related consultation menu on the next page. If you look, it says ‘quick customer consultation’ in the middle, so you can do one of three things: 1:1 inquiry, KakaoTalk inquiry, or call center consultation. Of these, I think the one most people use is call center counseling. If you click this, a menu related to Woongjin Coway Customer Center will appear.
If you look, you will see information about the call center’s operating hours. By default, the call center number appears at the top, and you can contact it through the number 1588-5200. Below you will find information about specific consultation times. It can be used from 9:00 AM to 6:00 PM on weekdays, and from 9:00 AM to 2:00 PM on Saturdays.
Also, if you click on the KakaoTalk consultation next to it, you will be asked to log in to your Kakao account. After entering the Kakao account linked to your KakaoTalk account, inquiries will be made from a dedicated account called ‘Coway Customer Center’. Please write down what you want to know here. If you don’t know what to write at the beginning, you can select one from the list of questions on the right.
If you click ‘1:1 Inquiry’ next to it, you can discuss your inquiry on the internet page. At this time, if you have any questions before inquiring, you can resolve them directly through the frequently asked questions section, or if you have any inconveniences regarding the product, you can submit an after-sales service request right away. If you would like to make a general inquiry other than those two, please click Create a 1:1 Inquiry below.
For reference, if you look at the frequently asked questions section, you will see 260 questions like this. Among these, it wouldn’t be a bad idea to find the question you think you need and check it in advance. In this way, I learned about the overall Coway customer center.