These days, many people conveniently send money to friends or acquaintances through Kakao Pay if they are Kakao Talk friends.
However, if you transfer money too quickly, there may be cases where you incorrectly send money to someone else. Today, let’s learn about how to receive a refund for a Kakao Pay remittance cancellation and how to cancel a remittance using the customer center.
Kakao Pay remittance cancellation
Kakao Pay remittance cancellation
Kakao Pay remittance cancellation
First of all, those of you who have used Kakao Pay remittance will know well.. There are two ways to cancel the remittance when you send money to the other party using Kakao Pay.
Cancel a transfer before the first party receives the transfer
Kakao Pay remittance cancellation
Kakao Pay remittance cancellation
When you send money to the other party, the other party will receive a screen like the one above via KakaoTalk.
If you read carefully, you will notice that the sender can cancel the remittance on the details screen until the remittance is received.
If you check the details of the sender of the remittance, you can find this screen at the bottom.
Kakao Pay remittance cancellation
Kakao Pay remittance cancellation
If you click Cancel the transfer, the transfer will be immediately returned to you instead of being sent to the other party.
KakaoTalk – See more at the bottom (…) – pay – select money balance – check history
If the second party has requested to receive the remittance, cancel the remittance and receive a refund.
As in the first case, if the person you sent the money to has not yet received the money, you can easily solve the problem by clicking Cancel Money Transfer within Kakao Pay, but the problem is what to do if the person you sent the money to has not yet received the money.
In this case, you must go through a different procedure.
Request a return of funds to the Korea Financial Telecommunications and Clearings & Clearings Institute through a bank designated by Kakao Pay Customer Center.
Korea Financial Telecommunications and Clearings & Clearings Institute requests confirmation of details from the bank of the recipient of the erroneous transfer.
Confirm the intention to return the money to the person who received the money from the bank.
If the person who received the money agrees to return it, you can get the money sent in error back.
Simple application for brokerage of erroneous remittances
If you mistakenly sent money to an unknown party, you can easily file a complaint through the link above.
Brokerage services are processed within 15 days and may take up to 30 days to receive results.
If you have transferred more than 2 million won by mistake, you must contact Kakao Pay Securities Customer Center only, not Kakao Pay Customer Center.
The Kakao Pay Securities Customer Center contact number is 1600-8515.
Telephone consultation
Customer Center 1644-7405
Customer center exclusively for senior citizens: 070-7888-4310
Financial Security Center 1833-7483
Kakao Pay Securities 1600-8515
Kakao Pay Money Card 1670-0223
Open chat or wrongly sending money to strangers (fraud)
Usually, there may be cases where you send money incorrectly through open chat or to a stranger.
In this case, there is a submission item when submitting a request to Kakao Pay Customer Center.
Account information sent incorrectly (bank, account number, account holder)
Account information to be returned (bank, account number, account holder) only in your name
Incorrectly remitted information (remittance date, remittance amount)
Write down the reason for sending the money incorrectly
If you are involved in a fraud case, it is difficult to resolve the problem at the Kakao Pay customer center.
After receiving a confirmation of the transfer details, you must report it to the police station.
Today, we learned about Kakao Pay’s remittance cancellation and return customer center.
Although there is an advantage to easily sending money via mobile, there are many cases where money is sent incorrectly because money is sent with just a few clicks.
In that case, it would be helpful if you knew how to return this money.
Well, I’ll come back next time.