I found the K-Bank customer service phone number. Because K Bank is an internet bank, it is difficult to visit a branch. That’s why I think I use the customer center more often. Of course, since the basic method of using the K Bank app is quite convenient, there is not much to inquire about.
Nevertheless, if you want to inquire about a product or report a loss by phone, you can use the customer center.
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K Bank Customer Center Phone Number
The customer center is operated separately for banks and cards. For banking related inquiries, please call 1522-1000, and for card related inquiries, please call 1522-1155. Consultation hours are from 9:00 to 18:00 on weekdays. However, accident reports and chat consultations are available 24 hours a day.
K-Bank Customer Center: 1522-1000
K Bank Card Customer Center: 1522-1155
When calling from overseas: 82-2-3778-9111
Customer Voice: 080-333-0022
K Bank-Customer Center
Additionally, service availability may be restricted between 23:50 and 00:10 daily. Use may be restricted during this time for reasons such as system inspection or regular maintenance, and transfers to other banks may be restricted depending on the service hours of the other bank.
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How to report lost/stolen K Bank card
You can report card loss or theft by calling 1522-1000 24 hours a day, or through the K Bank app. In the K Bank app, go to [Menu > Check Card > Report/Cancel Lost Card].
If you report the loss of your card and apply for a reissue, you can cancel on the same day, but you cannot cancel from the next day. Therefore, even if you find your card again, you must receive a reissued card and use it.
When you reissue a card, the card number and expiration date will change, so if you were using simple payment or automatic transfer, you will need to register again. Because of this inconvenience, some people do not rush to report the loss even if they think the card has been lost. However, it may be stolen, so it is safer to report the loss quickly. Let’s consider getting a new card and using it and report it as soon as possible.
banking consultation
After calling 1522-1000, press 0 to connect with a counselor. Please refer to the detailed menu below.
How to use the app: 0 + 1
Deposit and savings consultation: 0 + 2
Loans: 0 + 3
Card: 0+4
Overseas remittance: 0+5
Insurance: 0+6
Corporate customers: 0+7
Report loss
To report voice phishing or loss, call 1522-1000 and press 8.
Voice phishing inquiry: 8+1
Report lost card: 8+2
OTP loss report: 8+3
Consultation menu
You can check the K-Bank transfer limit and how to adjust it in the article below.