We summarize Heungkuk Life Insurance’s customer center phone numbers and the locations and business hours of financial plazas across the country where you can visit to handle insurance business.
Heungkuk Life Insurance Customer Center Phone Number
Agent connection time and speed dial number
Financial Plaza (branch) location and business hours
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Heungkuk Life Insurance Customer Center Phone Number
Heungkuk Life Insurance’s representative customer center phone number is 1588-2288. The toll-free number is 080-778-3600.
Customer Center Phone Number: 1588-2288
Toll-free number: 080-778-3600
In addition to the main number, there is a dedicated consultation phone line for each type of insurance. Usually, it can be difficult to connect to a representative using the main phone number, but in that case, try using a dedicated call center.
Number when calling from overseas: 82-31-789-9200
Variable insurance exclusive consultation phone number: 1877-6709
Bancassurance dedicated consultation phone number: 1588-2286
Retirement pension consultation phone number: 1811-0710
Agent connection time and speed dial number
Other than ARS, consultation hours with a counselor are from 9:00 to 18:00 on weekdays.
Consultation hours: Weekdays 9:00 – 18:00
Press 0 to connect to a counselor, then press the speed dial number for each service below.
No. 1: Processing or repayment of insurance contract loans, credit loans, and real estate loans
Number 2: Insurance premium payment, inquiry or automatic transfer account and contact information change
3. Consultation on insurance benefits for accidents such as surgery and hospitalization and issuance of application form or virtual fax number
No. 4: Other insurance-related consultations
No. 5: Cancellation refund and cancellation inquiry
No. 6: Receipt of customer complaints
No. 7: Inquiries regarding variable or corporate customers
No. 8: Bancassurance consultation
Financial Plaza (branch) location and business hours
If you would like to visit Heungkuk Life Insurance for consultation and processing, there are two branches you can visit. It is a customer center and sales branch called a financial plaza. However, the tasks that can be handled in the two places are slightly different.
Tasks that can be handled at financial plazas/sales branches
Financial Plaza (Customer Center): Insurance subscription, contract consultation, payment services (insurance cancellation, loan, withdrawal, maturity termination, pension, installment, etc.), insurance premium payment, insurance revival, insurance contract loan repayment, contract change correction and submission, Accident insurance payment receipt, security card application and issuance, OTP registration from other organizations, certificate issuance, electronic finance application
Business branch: Insurance subscription and consultation, paper payment reception only, insurance premium payment, revival, contract loan interest repayment, contract change correction and reception, accident insurance receipt, security card application only, OTP registration from other organizations, certificate issuance, electronic apply for finance
In other words, only applications for insurance cancellation, loans, withdrawals, maturity surrender charges, pensions, etc. can be applied for at the branch, but cash receipt is not possible. Also, the contract loan principal cannot be repaid, only interest can be repaid.
Security cards are also not issued and can only be used for application purposes. Other than that, everything is possible. Please refer to the table below.
Heungkuk Life Branch Service Details Table
Heungkuk Life Insurance – Customer Center – Service
Financial Plaza and Branch Business Hours
Business hours are from 9:00 to 16:00 on weekdays. However, cash deposits and payments are only possible at the Financial Plaza from 9:30 to 15:30.
Heungkuk Life Insurance Financial Plaza Location
A total of 12 financial plazas are operating across the country. For inquiries about visiting, please call 1588-2288.
Gangnam Financial Plaza: 3rd floor, Heungkuk Life Insurance Building, 442 Gangnam-daero, Gangnam-gu, Seoul
Headquarters Financial Plaza: 68 Saemoonan-ro, Jongno-gu, Seoul, 2nd floor Financial Plaza
Yeongdeungpo Financial Plaza: 5th floor, Post Office Building, 841 Gyeongin-ro, Yeongdeungpo-gu, Seoul
Suwon Financial Plaza: 1st floor, Heungkuk Life Insurance Building, 886 Jeongjo-ro, Paldal-gu, Suwon-si, Gyeonggi-do
Anyang Financial Plaza: 5th floor, Heungkuk Fire & Marine Insurance Building, 194 Simin-daero, Dongan-gu, Anyang-si, Gyeonggi-do
Dongrae Financial Plaza: 1st floor, Taekwang Industry, 1840 Jungang-daero, Geumjeong-gu, Busan
Busan Financial Plaza: 5th floor, Heungkuk Life Insurance Building, 244 Jungang-daero, Dong-gu, Busan
Daegu Financial Plaza: 1st floor, Heungkuk Life Insurance Building, 573 Gukchaebosang-ro, Jung-gu, Daegu
Incheon Financial Plaza: 2nd floor, Heungkuk Life Insurance Building, 174 Art-ro, Namdong-gu, Incheon
Gwangju Financial Plaza: 190 Guseong-ro, Dong-gu, Gwangju, Heungkuk Life Insurance Building, 1st floor
Daejeon Financial Plaza: 1st floor, Heungkuk Life Insurance Building, 524 Daejong-ro, Jung-gu, Daejeon
Ulsan Financial Plaza: 139 Hakseong-ro, Jung-gu, Ulsan, Heungkuk Life Insurance Building, 1st floor
Other Heungkuk Life Insurance branch locations can be searched through Naver or Daum map search, or by using the [Customer Center > Financial Plaza/Sales Branch] menu on the Heungkuk Life Insurance website.