AIA Life Customer Center Phone Number | Call center agent connection extension number | Insurance claim: How to claim actual cost insurance | Let’s summarize the simple inquiry insurance claim documents.
AIA Life Insurance Customer Center provides a variety of services such as insurance subscription, change, cancellation, and insurance claims. For the convenience of customers, consultation and services are provided through various channels such as phone, internet, and mobile.
In this article, we will provide detailed information on the AIA Life Customer Center phone number, call center agent extension number, how to claim actual cost insurance, and simple inquiry insurance claim documents.
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AIA Life Customer Center Phone Number
The AIA Life Customer Center quickly handles all related tasks, including insurance product inquiries, insurance premium payments, insurance claims, and contract changes and cancellations.
The main phone number for AIA Life Insurance Customer Center is 1588-9898.
If you call 1588-9898, you can receive consultation on various tasks such as insurance premium payment, contract details, insurance contract loan application, insurance claim, and variable insurance inquiry.
AIA Life Customer Center User Guide
ARS: 1588-9595 (Weekdays, weekends, and public holidays 08:00 ~ 22:00)
Overseas: +82-2-3707-4800
Telephone consultation: 1588-9898 (Weekdays 08:00 ~ 18:00, closed on Saturdays, Sundays and public holidays)
Please see below for more detailed information.
Go to AIA Life Customer Center phone number
Heungkuk Life Insurance Customer Center
Heungkuk Life Insurance Customer Center Phone Number | Call center agent connection extension number | Insurance claim: How to claim actual cost insurance | Easy inquiry insurance claim documents
Heungkuk Life Insurance Customer Center Phone Number | Call center agent connection extension number | Insurance claim: How to claim actual cost insurance | Let’s summarize the simple inquiry insurance claim documents. Heungkuk Life Insurance Customer Center provides a variety of services such as insurance subscription, change, cancellation, and insurance claims. For the convenience of customers, consultation and services are provided through various channels such as phone, internet, and mobile. In this article, Heungkuk Life Customer Center phone number, call center agent connection extension number, insurance claim… Read more
AIA Life Customer Center Call Center Agent Connection Extension Number
If you call the AIA Life Insurance Customer Center at 1588-9898, you can select the menu you want through the ARS you press or see.
If you want to be connected directly to an agent, press 0.
After connecting with a counselor, you can receive advice on questions or changes regarding your insurance contract.
Consultation number information (1588-9898)
Insurance premium payment, automatic transfer change, virtual account application, insurance premium inquiry
① Insurance premium payment/automatic revival
②Change automatic transfer
③Application for virtual account
④ Insurance premium inquiry
Check contract details
Application for early withdrawal, early payment, and human insurance
①Application for early withdrawal
②Application for interim insurance payment
③Application for dormant insurance money
Insurance contract loan application
Insurance claims and coverage inquiries
Inquiries about variable insurance and fund changes
Sending various applications
①Personal insurance claim form
②Group insurance claim form
③Payment claim form
④Application for name change and correction
⑤Contract change application form
Immediate suspension of withdrawal services through online counters, ARS, customer centers, etc.
Send income deduction certificate
0. Connect to a counselor
※ Call rate information
For regular calls, calls are charged at the local call rate for both local and long distance calls (39 won per 3 minutes, excluding VAT).
Mobile phone calls or 070 Internet calls are charged based on the user’s rate plan.
How to use ARS automation service (1588-9595)
Call 1588-9595 (Service hours: 08:00 ~ 22:00)
Select service information number [Weekdays, public holidays, weekends]
No. 1: Insurance premium payment, automatic transfer change, virtual account application, insurance premium inquiry
No. 2: Check contract details
No. 3: Apply for early withdrawal, early insurance money, and dormant insurance money
No. 4: Insurance contract loan application
No. 7: Sending various applications (insurance/payment/name change/correction/contract change application)
No. 8: Immediate suspension of withdrawal services through online counters, ARS, customer center, etc.
No. 9: Send income deduction certificate
3. Enter your 13-digit resident registration number (however, the fax sending service for insurance claims and various applications does not require you to enter your resident registration number)
4. Identity verification process: Mobile phone identity verification (mobile phone in the name of the contractor registered with our company)
Please see below for more detailed information.
AIA Life Customer Center Actual Expense Claims Agent Connection Go to Call Center Extension Number
AIA Life Customer Center Insurance Claim How to claim actual cost insurance
When filing an insurance claim, if the latest insurance claim form and personal (credit) information processing consent form for insurance claim are not completed or omitted, it will be impossible to file the insurance claim. Therefore, be sure to check the example of filling out the insurance claim to make sure there are no omissions. Please write it.
You can file a claim online, but if necessary, you may be requested to submit original hospital documents and accident confirmation documents.
There may be cases where additional documents are requested in addition to those listed in the claim document guide.
The bank account to receive insurance money must be in the name of the beneficiary. You can also receive it through an agent’s account. *You must submit the documents necessary to confirm the relationship, so it is best to use a bank account in the beneficiary’s name if possible to receive it easily.
* Documents required to confirm relationship are as follows.
1. If the beneficiary is a minor: When you wish to receive it to the account of the person with parental authority (parent)
– Basic certificate for minors (details)
– Family relationship certificate for minors (details)
– Designation of representative beneficiary (one of the parents becomes the representative. Those who are not the representative must affix their personal seal)
– Seal impression certificate (submitted by one of the parents who is not the representative)
2. If the beneficiary is an adult and wishes to receive it to the account of a family member (the beneficiary’s spouse, direct parents, direct children, or biological brothers or sisters who are adults)
– Family relationship certificate based on beneficiary (detail)
– Power of attorney to receive insurance money on behalf of the beneficiary (the beneficiary becomes the proxy and affixes his or her personal seal. One family member becomes the delegate)
– Seal impression certificate (issued by the beneficiary)
3. In case of spouse coverage contract: Family relationship certificate confirming that the person is the spouse as of the date of the insurance claim accident
4. Only documents issued by government offices within 3 months are accepted.
5. If it is sent by courier or cash on delivery, it cannot be accepted.
As a result of the review, there may be cases where additional documents other than the above are required, and we will contact you separately to provide guidance.
In some cases, an on-site investigation may be necessary to calculate insurance premiums, in which case a person in charge will contact you separately.
Depending on the results of the insurance payment review, insurance payment may be rejected. In this case, we will inform you of the reason for the denial of insurance payment by text or writing.
Information on actual medical expenses insurance claim filing agency service
If you have subscribed to two or more medical insurance companies, the insurance company will send your documents to other insurance companies to relieve you of the inconvenience of having to submit insurance claim documents to each company separately.
This service applies only to special contracts for actual medical expenses and does not apply to other special contracts.
Statute of limitations for insurance claims
If you do not file an insurance claim within 3 years from the date of the accident, your right to claim will lapse (Article 662 of the Commercial Act).
AIA Life Customer Center Insurance Payment Procedure Information
If you entered your mobile phone number when filling out a claim, you will be notified via text message when your insurance claim is received.
If you have any questions before paying insurance or sending documents, please contact customer service.
After preparing the required documents, please use the [MY AIA – Insurance Claim] menu.
Please refer to our website for detailed required documents.
AIA Life Customer Center 1588-9898 (consultation hours: weekdays 09:00 – 18:00)
Guidance on billing documents and filling out insurance application forms
Submit claim documents
Payment review and accident investigation
Insurance payment decision and payment
Information on insurance settlement
What you need to know when filing an insurance claim
insurance money
How to check delay information and screening procedures o The expected payment date for insurance money is usually 3 business days from the date of receipt of the final documents. If investigation or confirmation of the reason for payment is required, it takes within 10 business days. If the payment is not processed within the payment due date, the relevant insurance will be contacted for the period from the day after the payment due date to the payment date. Late interest will be added according to the interest calculation method in the terms and conditions.
o If it is expected that the insurance money will not be paid within the payment due date set in the terms and conditions, notify the insured or beneficiary of the specific reason, scheduled payment date, and insurance money provisional payment system. For inquiries regarding the provisional payment system, please contact the customer center. wish.
o You can check the contract details and accident handling progress by accessing our website (www.aia.co.kr) using a public certificate.
When submitting a disability certificate
Note o If you submit a disability certificate, you will be requested to receive a diagnosis at a tertiary medical institution. Contacting your Master Planner or our customer center before receiving a hospital diagnosis will help speed up the insurance payment process.
Request for reexamination o If you do not agree with the decision to not pay insurance benefits and the amount determined, you can request a reexamination through our website, phone, or mail.
o Internet (mobile) application: Apply by accessing the website (www.aia.co.kr)
o AIA Life Telephone Consultation: 02-2128-1508
o Mail application: [04511] AIA Life Insurance Claims Team Scan Center, 25th floor, AIA Tower, 16 Tongil-ro 2-gil, Jung-gu, Seoul (216, Sunhwa-dong)
Please see below for more detailed information.
Go to AIA Life Customer Center Insurance Claim Method and How to Claim Actual Expense Insurance
AIA Life Customer Center Simple Inquiry Insurance Claim Documents
This is information on required documents to apply for insurance benefits. Depending on the type of insurance you are claiming, you can prepare the required documents and visit the nearest counter or apply through the FC in charge.
For further details, please contact the call center (1588-9898).
Common documents
① Insurance claim form *Excluding when filing MY AIA
② Personal (credit) information processing consent form *Excluding when applying for MY AIA
③ Copy of ID card
④ Customer transaction confirmation (corporation/organization or contractor and actual owner claim different)
Additional documents (if necessary)
① Copy of beneficiary’s bankbook *Except for accounts registered with our company
② Documents confirming family relationship: copy of resident registration, detailed family relationship certificate, detailed marriage relationship certificate
– When requesting a minor: [For minors] Basic certificate (details), Family relationship certificate (details)
– When requesting seed insurance: [Based on seed insurance] Marriage certificate (details)
Disaster
*Documents excluded when applying for MY AIA: