How to Apply for LG Air Conditioner Pre-Inspection Service
It is expected that the summer of 2025 will start early in April and extend all the way through November, with unusually long and intense heat. To ensure your air conditioner runs smoothly during this scorching season, companies like LG and Samsung are offering free inspection services.
In this article, we’ll walk you through how to apply for LG’s air conditioner pre-inspection service.
What is the LG Air Conditioner Pre-Inspection Service?
LG’s pre-inspection service is a free check-up provided before you start using your air conditioner, aimed at preventing unexpected breakdowns. It includes inspections of the refrigerant, outdoor unit operation, and other components to ensure everything is working properly.
Let’s take a closer look at the key inspection items included in the service.
Pre-Inspection Checklist
Professional technicians will visit your home to assess the installation environment and determine any issues through a test run. Key inspection points include:
Power and Remote Control Check
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Power outlet inspection: Ensuring the air conditioner is properly connected
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Remote control test: Checking for dead batteries and signal transmission issues
Filter Cleaning or Replacement
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Depending on the type (stand, wall-mounted, window unit), filters are cleaned or guidance is provided on whether they need replacement.
Outdoor Unit Area Inspection
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Ensure the area around the outdoor unit is clear of objects
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Items near the vent can reduce cooling performance or cause the unit to stop
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Check the ventilation window in the outdoor unit room to make sure hot air can escape
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If a screen is installed in front of the vent, clean it using a brush to remove any dust
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If the unit is too far from the vent, it may cause ventilation issues
Test Run
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Confirm cooling function
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Conduct test run based on the unit’s display type (LED or LCD)
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Perform test using the remote control
Drain Hose Inspection
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Check drain hose connection
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Ensure hose is straight, as downward bends may cause issues
How to Apply for LG Air Conditioner Pre-Inspection
You can apply for LG’s pre-inspection service online through LG’s official website or by calling the customer service center between March 10 (Mon) and April 30 (Wed).
Online Application Steps
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Go to the LG Electronics homepage and enter “LG air conditioner self-inspection” in the search bar at the top right.
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Select the article titled “Stay Cool with a Summer Self-Inspection”.
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Scroll to the section that asks “Was this helpful?” and select “No”.
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Choose “Request On-Site Service”.
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Select your air conditioner type:
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Look up the model name and serial number
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Choose the product category
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Choose your outdoor unit installation type.
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Under product issues, select “Pre-Inspection”.
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Enter your personal information:
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Name
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Mobile number
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Address
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Choose your desired appointment date and time:
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Confirm: Selects the earliest available date
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Modify: Choose a different date
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[Apply Online for Pre-Inspection]
Important Notes
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If the inspection reveals any issues requiring repair, repair and parts fees may apply.
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If the issue is caused by user negligence, standard service charges may be incurred.
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Appointment times may change depending on technician availability.
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The free inspection is only available during the designated period.
Apply via Customer Service
You can also apply by calling LG Customer Service at 1544-1777.
This concludes our guide on how to apply for the 2025 LG Air Conditioner Pre-Inspection.
Take advantage of this free service to stay ahead of the heat and enjoy a cool, comfortable summer!