Kakao Bank provides customer support in a variety of ways to fit the busy lives of modern people. If you have general inquiries related to financial transactions, you can call Kakao Bank Customer Center at 1599-3333. You can get help from a counselor for questions about deposits, cards, and mobile apps from 8 a.m. to 7 p.m. on weekdays. If you have any questions about foreign exchange trading, our consultation service is available from 9:00 AM to 6:00 PM, so we recommend contacting us during these hours.
If you have an urgent problem, such as a lost or stolen card or a suspicious transaction, you can report it 24 hours a day, 365 days a year by calling 1599-8888. In these cases, a quick response is important, so a phone call may be the most appropriate method.
However, many users are preferring chat consultation, which is a more convenient and efficient method. Kakao Bank provides chat consultation through KakaoTalk, making it possible to easily communicate with a counselor wherever you are and at any time. This method is especially useful for office workers or people with busy schedules.
If you organize your questions in advance and send them without waiting time, the agent will prepare a more systematic and detailed answer to your inquiry and send it to you all at once. This allows you to ask a question and do other things in between receiving the answer, making efficient use of your time.
Kakao Bank’s chat consultation also has the advantage of leaving a record of the conversation, so you can check it again later or leave problematic parts as evidence. By providing such a variety of methods, Kakao Bank is setting an example of a modern financial service that puts customer convenience first. For customers who find phone calls burdensome or do not have time, chat counseling can be a good solution, and for urgent problems, a phone call can be a good solution. We recommend that you communicate with Kakao Bank through a method that suits your individual situation.
Kakao Bank Customer Center Phone Number
Go to Kakao Bank Customer Center phone number 👉
After running the Kakao Bank application, click the three-dot menu button located at the bottom right to view various menus.
After the menu opens, select the customer center icon at the top to go to the customer center page.
Once you have entered the customer service page, click the phone consultation button on the second line to connect.
The customer service number via phone is 1599-3333. Inquiries regarding deposits, savings, cards, and applications are accepted on weekdays from 8:00 AM to 7:00 PM, and inquiries regarding foreign exchange are accepted from 9:00 AM to 6:00 PM. If you need to report an emergency accident, you can call 1599-8888 at any time. This number operates 24 hours a day, 365 days a year.
If you come back to the customer center page and click the KakaoTalk consultation button that appears first, you can conveniently chat with a representative through chat. It may be more convenient to send a message and wait for a response instead of calling.